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Refund and Returns Policy

Overview

At HandmadeRetail.Store, we take pride in the quality and craftsmanship of our handmade shawls and rugs. If for any reason you are not completely satisfied with your purchase, we are here to help.

1. Eligibility for Returns

  • You may request a return within 14 days of receiving your order.

  • Items must be unused, unwashed, and in their original condition with all tags and packaging intact.

  • Customized or personalized items are non-returnable unless they arrive damaged or defective.

2. Return Process

  • To initiate a return, contact us at info@handmaderetail.store with your order number and reason for return.

  • Once approved, you will receive instructions for sending the product back.

  • Customers are responsible for the return shipping costs unless the item received is defective or incorrect.

3. Refunds

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 7–10 business days.

  • Shipping charges (if applicable) are non-refundable.

4. Exchanges

  • We offer exchanges for items of the same value, subject to availability.

  • If the replacement item costs more, the price difference must be paid before processing the exchange.

5. Damaged or Defective Items

  • If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery.

  • We will arrange a replacement or a full refund at no extra cost to you.

6. Non-Returnable Items

  • Gift cards, sale items, and customized products are non-returnable.

7. Contact Us

For questions or to start a return, please reach out to us:

HandmadeRetail.Store
📧 Email: info@handmaderetail.store